Frequently Asked Questions
Every question. Answered honestly.
No fluff. No vague marketing. Just real answers.
Yes — 30°C gentle cycle, tumble dry low. Comes out perfectly fluffy. Every single time. This is the thing we're most proud of. No spot-clean-only drama.
Hospital-grade certified, hypoallergenic, CE marked. Tested to hospital standards. Safe from birth — just follow standard sleep safety guidelines for under 12 months (no plush in the crib while sleeping).
60cm from head to toe when sitting upright. 700g. Almost as tall as a toddler. Big enough to be a real hug, not a desk ornament.
That bear will survive 6–12 months if you're lucky, won't survive a washing machine, and has zero certifications. Theo lasts decades. Per year of use he's dramatically cheaper. And vs Jellycat (€85–95, spot-clean only) — Theo wins on every practical metric.
Bigger (60cm vs typical 25–35cm). Machine washable (Jellycat is spot-clean only). Hospital-grade certified (Jellycat isn't). Costs less. The one thing Jellycat has is brand recognition. Every practical metric: Theo wins.
Tested to the standards required for use in hospital environments — the most stringent safety benchmark for soft toys. Covers materials, hypoallergenic properties, and construction integrity. The highest bar in the industry.
Processed within 1 business day. Free worldwide shipping — 3–7 business days to Europe, 7–14 days internationally. Tracked on all orders.
30-day free returns, no questions asked. Email hello@teddychamps.com with your order number and we'll sort a free return label.
Absolutely. Some of our most passionate customers are adults buying for themselves — for comfort, grounding, or just because they want one. There's nothing childish about it.
Yes. Add a personal message at checkout. Theo ships in premium packaging that looks beautiful right out of the box.
1 year against manufacturing defects. Contact hello@teddychamps.com with your order number and a photo of any issue. We'll replace it, no quibbles.
Yes. Boris (grey, 60cm, same quality as Theo) is coming back in stock. Sign up to our newsletter to be first to know and get early access.
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Email us → hello@teddychamps.com